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Privacy Policy

Effective: 2026

This Privacy Policy explains how Tooniebet Casino ("Tooniebet", "we", "us", "our") collects, uses, discloses, stores, and protects personal information when you use our website toonie-bet.ca and/or our gaming services available via https://tooniebet.com/ca/ (together, the “Services”).

Tooniebet Casino is intended for players located in Ontario, Canada only. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

The Services are operated by Canadix Limited (the “Operator”). Tooniebet Casino operates under applicable regulatory requirements, including licensing/oversight as stated on our website (including references to the Alcohol and Gaming Commission of Ontario (AGCO) and the Tobique Gaming Commission).

2. Information We Collect

We collect information in the following categories, depending on how you interact with the Services:

  • Account and identity information: name, date of birth, address, email, phone number, username, password (hashed), and verification details.
  • Verification (KYC) information: government-issued ID, proof of address, payment verification details, and other documentation required to meet legal and regulatory obligations (e.g., age and identity verification, anti-fraud checks).
  • Payment and transaction information: deposit/withdrawal history, transaction identifiers, payment method details (e.g., Interac, Visa, MasterCard, Paysafecard, Skrill, Skrill 1-Tap, MuchBetter), and limited card metadata where applicable. We do not intentionally store full card numbers where a payment provider processes them directly.
  • Gameplay and usage information: game activity, betting history, session information, bonuses and promotions used, responsible gaming tool settings (e.g., deposit limits, loss limits, time/session limits, cool-off, self-exclusion), and related logs.
  • Device and technical information: IP address, device identifiers, browser type, operating system, language, timestamps, referring URLs, and diagnostic logs.
  • Communications: messages to customer support (including 24/7 live chat), emails, and records of your preferences and consent choices.
  • Cookies and similar technologies: data collected through cookies, SDKs, pixels, and similar tools (see Section 8).

3. How We Use Your Information

We use personal information for the following purposes:

  • To provide and operate the Services: create and manage accounts, enable gameplay, process deposits/withdrawals, and provide customer support.
  • To verify your identity and eligibility: confirm age, location (Ontario), and identity; perform KYC and fraud-prevention checks.
  • To comply with legal and regulatory obligations: including responsible gaming, anti-fraud, and other compliance requirements that apply to our operations.
  • To protect the integrity and security of the Services: detect and prevent cheating, misuse, account takeover, and other suspicious activity.
  • To personalize and improve the Services: analytics, troubleshooting, product improvements, and developing new features.
  • Marketing and promotions: where permitted by law and/or with your consent, we may send information about bonuses and offers. You can opt out at any time (see Section 10).
  • To enforce our terms and policies: including dispute handling, policy compliance, and to establish, exercise, or defend legal claims.

4. Legal Bases (Where Applicable)

Depending on the circumstances and applicable law, we process personal information based on one or more of the following:

  • Performance of a contract (e.g., operating your account and providing gameplay and payment services).
  • Legal obligations (e.g., verification, fraud prevention, responsible gaming compliance).
  • Legitimate interests (e.g., securing the Services, improving performance, preventing abuse), balanced with your rights.
  • Consent (e.g., certain marketing communications and some cookie categories, where required).

5. How We Share Your Information

We may disclose personal information to the following categories of recipients, only as necessary:

  • Payment providers and financial institutions to process deposits and withdrawals.
  • Identity verification, fraud prevention, and security partners to confirm identity, prevent fraudulent activity, and protect the platform.
  • Game providers and platform vendors to deliver games and related functionality (for example, providers such as Evolution Gaming, NetEnt, Play’n GO, Pragmatic Play, Playtech, and others listed on our website).
  • Customer support and communication tools to operate live chat and handle service requests.
  • Analytics and performance providers to understand usage and improve reliability (subject to cookie/settings choices where applicable).
  • Regulators, law enforcement, and competent authorities when required by law, regulation, licensing conditions, or legal process.
  • Professional advisors (legal, audit, accounting) where necessary.
  • Corporate transactions (e.g., merger, acquisition, reorganization) subject to appropriate safeguards.

We do not sell your personal information in the ordinary sense. If laws define “sale” or “sharing” broadly (e.g., certain advertising technology uses), we will provide appropriate choices where required.

6. International Transfers

We may store or process information in Canada and/or other jurisdictions where we or our service providers operate. When information is transferred outside your province or country, it may be subject to the laws of those jurisdictions. We use contractual and technical safeguards designed to protect information during such transfers.

7. Data Retention

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including to:

  • maintain your account and provide the Services;
  • comply with legal, regulatory, and licensing obligations (including record-keeping);
  • resolve disputes and enforce agreements; and
  • prevent fraud and maintain platform security.

Retention periods vary depending on the type of data and the reason we hold it. When information is no longer required, we securely delete, anonymize, or de-identify it in accordance with our procedures.

8. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Services, remember preferences, enhance security, analyze performance, and (where enabled) support marketing.

  • Strictly necessary cookies: required for core site functionality, security, and account access.
  • Functional cookies: remember choices such as language and preferences.
  • Analytics cookies: help us understand how the Services are used and improve performance.
  • Marketing cookies: may be used to measure campaigns and show relevant offers where permitted.

You can manage cookies through your browser settings and, where available, through on-site cookie controls. Blocking certain cookies may affect site functionality.

9. Security

We use administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, and unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure. You are responsible for keeping your login credentials confidential and for using strong, unique passwords.

10. Your Choices and Rights

Depending on applicable Canadian privacy laws, you may have the right to:

  • Access your personal information and obtain a copy of it.
  • Correct inaccurate or incomplete information.
  • Withdraw consent where we rely on consent (e.g., marketing emails), subject to legal/contractual restrictions.
  • Request deletion or de-identification in certain circumstances (note: we may need to retain some data for legal/regulatory compliance).
  • Object or restrict certain processing in specific contexts, where available under law.

Marketing opt-out: You can opt out of promotional communications at any time by using the unsubscribe link in emails or adjusting your account communication preferences (where available). Service messages (e.g., security or transactional notices) may still be sent.

11. Responsible Gaming & Player Protection Data

Tooniebet Casino offers responsible gaming tools such as deposit limits, loss limits, reality checks, self-assessment, time/session limits, cool-off/time-out, and self-exclusion. We process information about these settings and related activity to provide the tools, support safer play, and meet applicable compliance requirements.

12. Age and Location Restrictions

The Services are not intended for minors. We take steps to verify that users meet the legal age requirement and that access is limited to eligible players in Ontario. If you believe a minor has provided personal information to us, contact us so we can investigate and take appropriate action.

13. Third-Party Links and Services

The Services may contain links to third-party websites or may integrate third-party services (for example, payment processors or game studios). Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information to third parties.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the Services. We will post the updated version on this page and update the “Effective” year above. Continued use of the Services after an update means you accept the revised policy to the extent permitted by law.

15. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, contact us via our customer support channels available on the website (including 24/7 live chat). If your request requires additional verification, we may ask for information to confirm your identity before processing it.

Website: https://tooniebet.com/ca/

Domain: toonie-bet.ca

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