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Terms & Conditions

Last updated: 2026

These Terms & Conditions ("Terms") govern your access to and use of the Tooniebet Casino website and services (the "Service") available at https://tooniebet.com/ca/ and related domains, including toonie-bet.ca (together, the "Website"). By creating an account, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms.

Important: Tooniebet Casino is intended for Ontario, Canada players only. If you do not agree to these Terms, do not use the Service.

1. Operator & Contact

The Service is operated by Canadix Limited ("Operator", "we", "us", "our"). Customer support is available via 24/7 live chat on the Website.

2. Regulatory Information

Tooniebet Casino operates under licences/authorizations referenced as:

  • Alcohol and Gaming Commission of Ontario (AGCO)
  • Tobique Gaming Commission

You acknowledge that regulatory requirements may impose certain limitations, verification procedures, and responsible gambling obligations.

3. Eligibility & Geographic Restrictions

  • The Service is available to individuals who are physically located in Ontario, Canada at the time of play.
  • You must meet the minimum legal age for online gambling in Ontario (18+) and any other age requirement mandated by applicable law. Where a higher age applies, the higher age prevails.
  • We may block or restrict access from outside Ontario and may request evidence of your location and residency.
  • You must not use VPNs, proxies, or any method intended to disguise your location.

4. Account Registration & Security

  • You may register one account per person, household, IP address, device, payment method, or any other identifier at our discretion.
  • You must provide accurate, complete, and current information and keep it updated.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activity on your account.
  • We may suspend, restrict, or close accounts where we suspect fraud, unauthorized access, or breach of these Terms.

5. Identity Verification (KYC) & Due Diligence

To comply with legal and regulatory obligations, we may request identity and verification documents at any time, including before allowing withdrawals. This may include proof of identity, address, payment method ownership, and location verification.

  • You agree to provide requested documentation promptly.
  • We may withhold withdrawals or restrict account activity until verification is completed.
  • Where we reasonably suspect fraud, money laundering, or prohibited activity, we may report to relevant authorities as required.

6. Deposits, Currency, and Fees

  • All transactions are processed in Canadian Dollars (CAD).
  • Supported deposit methods may include: Interac, Visa, MasterCard, Paysafecard, Skrill, Skrill 1-Tap, MuchBetter.
  • Deposit fees: We do not charge deposit fees. Your bank or payment provider may charge fees; these are your responsibility.
  • Deposits must be made using payment methods that you are authorized to use and, where applicable, are in your name.

7. Withdrawals, Limits, and Processing

Supported withdrawal methods may include: Interac, Visa, Skrill, Skrill 1-Tap, MuchBetter.

  • Withdrawal fees: We do not charge withdrawal fees. Third-party charges may apply.
  • Pending time: Withdrawals may be subject to internal review and can take approximately 0–5 days depending on method, verification status, and compliance checks.
  • Withdrawal limits: up to CAD 9,000 per day, CAD 10,000 per week, and CAD 40,000 per month (or such other limits as shown in your cashier and subject to applicable rules).
  • We may decline, reverse, or delay withdrawals where required for verification, security, compliance, or suspected breach of these Terms.
  • We may return funds to the original deposit method where required by payment network rules and compliance obligations.

8. Bonuses & Promotions

We may offer welcome bonuses and promotions, including a stated welcome offer of 100% up to C$1,000 (and other promotional offers as displayed on the Website). All bonuses are subject to additional rules (“Bonus Terms”) communicated at the time of the offer.

Unless expressly stated otherwise in the Bonus Terms:

  • Bonuses are limited to eligible players in Ontario and are intended for recreational play.
  • We may restrict promotions by player segment, payment method, or game contribution.
  • Bonuses may be forfeited and winnings voided if we determine abuse, fraud, multiple accounts, or breach of these Terms.
  • Wagering requirements, maximum bet rules, game weighting, time limits, and withdrawal restrictions may apply as set out in the applicable Bonus Terms.

9. Game Rules, Fair Play, and Technical Matters

  • By participating in any game, you agree to the rules of that game as presented within the game interface.
  • In the event of a conflict between these Terms and a specific game’s rules, the game rules will govern for that game.
  • RTP / auditing: Reported RTP information may be provided by game suppliers. Public auditing status may vary and may not be publicly posted for all games.
  • RNG testing: Some game outcomes rely on random number generation. Testing/certification information may be made available where applicable; not all elements may be publicly displayed.
  • Malfunctions, errors, or interruptions (including software, network, or device issues) may result in voided bets and affected transactions being corrected in line with applicable rules and regulatory obligations.

10. Prohibited Conduct

You agree not to:

  • Use the Service for any unlawful purpose or in breach of applicable Ontario/Canadian laws.
  • Create multiple accounts or use someone else’s account.
  • Engage in collusion, chip dumping, coordinated play, or any activity that undermines game integrity.
  • Use bots, scripts, automation, or any software to gain an unfair advantage.
  • Exploit errors, bugs, or promotional loopholes. You must report suspected errors promptly.
  • Attempt chargebacks or payment reversals for legitimately placed bets; we may restrict your account and pursue recovery where appropriate.

11. Account Suspension, Closure, and Funds

  • We may suspend, restrict, or terminate your account if we reasonably believe you have breached these Terms, Bonus Terms, or applicable law/regulatory requirements.
  • Where accounts are closed for breach, bonuses may be forfeited and winnings may be voided in accordance with applicable rules.
  • If your account is inactive, we may apply administrative measures as permitted by law and applicable policy; any such policy will be communicated where required.

12. Responsible Gambling

We support responsible gambling and provide tools to help you manage your play, including:

  • Deposit limits
  • Loss limits
  • Reality checks
  • Time/session limits
  • Cool-off / time-out
  • Self-exclusion
  • Self-assessment test

You can access these tools in your account settings (where available) or by contacting support. If you believe gambling is causing you harm, seek professional help and consider self-exclusion.

13. Privacy & Data Protection

We collect and process personal data to provide the Service, to verify identity, to process payments, to prevent fraud, and to comply with legal and regulatory obligations. Use of the Service is also governed by our Privacy Policy and Cookie information as presented on the Website.

14. Intellectual Property

All content on the Website, including text, graphics, logos, and software, is owned by or licensed to the Operator and is protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works without our prior written consent, except as permitted by law.

15. Disclaimers & Limitation of Liability

  • The Service is provided on an “as is” and “as available” basis, subject to applicable consumer and regulatory protections.
  • We do not guarantee uninterrupted access or error-free operation.
  • To the extent permitted by law, we are not liable for indirect or consequential losses, including loss of profits, arising from your use of the Service.
  • Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

16. Complaints & Dispute Resolution

If you have a complaint, you should first contact customer support via live chat. We will review and respond within a reasonable timeframe. Where applicable, you may have additional rights to escalate complaints to relevant regulatory or dispute resolution channels in accordance with Ontario requirements.

17. Changes to These Terms

We may update these Terms from time to time, including for legal, regulatory, security, or operational reasons. Updates will be posted on this page and, where required, notified to you. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

18. Governing Law

These Terms are governed by the laws applicable in Ontario, Canada, subject to any mandatory consumer protection or regulatory provisions that apply. Any disputes will be handled in accordance with applicable law and regulatory requirements.

19. Miscellaneous

  • If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
  • Failure to enforce any provision is not a waiver of our right to do so later.
  • These Terms, together with any applicable Bonus Terms and policies referenced on the Website, constitute the entire agreement regarding your use of the Service.

Note: This page is provided for general informational purposes for Tooniebet Casino customers in Ontario. For the most current operational details (available games, cashier options, limits, and promotion rules), refer to the Website interfaces at the time you play.

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